Privacy Policy

A Quick Note from Us

At Artesian Life Company, respecting our customers and their wellbeing is our top priority. We are committed to protecting your privacy. Online privacy can be complex, so we strive to limit the data we collect to only what is necessary to operate our business effectively. We never store payment card information on our servers directly. The data we collect ensures we process orders and returns accurately and promptly and continue to provide the best experience and products for you.

Please review our privacy policy below to understand how we protect your information. If you have any questions, want more details about our privacy practices, or would like to make a complaint, please contact us at info@deepwellskin.com or by mail using the address provided below. We value your feedback and suggestions on how we can improve.

Artesian Life Company
5775 Wayzata Blvd., Suite 700
Minneapolis, MN 55416

 

Privacy Policy

Effective Date: 8/28/2024

This Privacy Policy explains how deepwell.com (the "Service" or "Services" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Collecting Personal Information

Personal Information:
When you interact with our Services, we collect information about your device, your interaction with the Services, and data necessary to process your transaction. We may also collect additional information if you contact us for customer support. We refer to all information about you as "Personal Information."

Device Information:

  • Purpose of collection: To load the Services accurately for you and perform analytics to optimize our Services.
  • Source of collection: Automatically collected when you access our Services using cookies, log files, web beacons, tags, or pixels.
  • Personal Information collected: Information about your device and activity on the Services, including IP addresses, browser type, Internet service provider, referring/exit pages, date/time stamps, and clickstream data.

Order Information:

  • Purpose of collection: To fulfill our contract with you by processing payment information, arranging shipping, providing invoices and/or order confirmations, and communicating with you.
  • Source of collection: Collected directly from you.
  • Personal Information collected: Name, billing address, shipping address, payment and billing information, email address, and phone number. We do not store payment card information directly on our servers, but this information may be shared with third parties who help process and fulfill your purchases.

Using Personal Information

We use your Personal Information to enhance your experience, ensure accuracy and timeliness in transactions, and to offer products, process payments, ship and fulfill orders, screen for potential risk or fraud, and keep you updated on new products, services, and offers.

We use the Device Information to screen for potential risk and fraud (especially your IP address) and to improve and optimize our Services (for example, by generating analytics about how customers browse and interact with the Services).

Sharing Your Personal Information

To successfully complete transactions and enhance your customer experience, we share your Personal Information with certain partners, including:

  • Shopify: To power our online store. Read how Shopify uses your Personal Information here.
  • Compliance and Legal Obligations: To comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to protect our rights.

Additional Sharing Examples:

  • Professional Advisors: Such as lawyers, auditors, bankers, and insurers, where necessary, during the course of the professional services they provide to us.
  • Advertising Partners: Third-party advertising companies for interest-based advertising purposes.
  • Business Transferees: Participants in business transactions (or negotiations for such transactions) involving corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of business assets or equity interests.

Interest-Based Advertising

We use your Personal Information to provide targeted advertisements and other marketing communications that may interest you. For example:

  • Google Analytics: Helps us understand how our customers use the Services. Learn how Google uses your Personal Information. You can opt out of Google Analytics here.
  • Advertising Partners: We share information about your use of the Services, your purchases, and your interaction with our ads on other websites with our advertising partners.

Opt-Out Options:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal.

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your Rights" section below.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If we learn that we have inadvertently collected such information, we will delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Your Rights

You have the right to access, update, or delete your Personal Information. You may exercise these rights by visiting your account or contacting us using the information below.

For European Residents:
You have the right to access personal information we hold about you, request corrections, or request deletion. Please contact us using the information below.

For California Residents (CCPA):
You have the right to access, port, correct, or erase your Personal Information. Please contact us using the information above if you wish to exercise these rights or designate an authorized agent to do so.

Cookies

What are cookies and how are they used?
Cookies are small data files downloaded to your device when you visit our Services. We use various cookies, including functional, performance, advertising, and social media cookies, to improve your experience.

Cookie Duration:
Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted. Most of our cookies are persistent and will expire between 30 minutes and two years from the date of download.

Managing Cookies:
You can manage cookie preferences in your browser settings. Blocking cookies may impact your experience and the functionality of our site. Learn more about managing cookies.

Do Not Track

Due to the lack of consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you have any concerns or would like to make a complaint, please contact us by e-mail at info@deepwellskincare.com or by mail using the address provided above.